The most amazing technological thing happened to me yesterday afternoon. In case you missed my post about our phone a while back, we decided to bundle our phone, cable, and internet with the same company. You've seen the commercials. Anyhow, although the initial installation was pretty painless, it all been all downhill from there. We were supposed to keep our old home phone number, but because of a paperwork snafu, they assigned us a new one. Small disaster. The company assured us that the problem would be fixed in no time.
Sigh. Two weeks later and we are still in limbo. Now, although it has been nice and quiet around here without a phone ringing, it has been quite an inconvenience. For one, no one knows how to reach me so they have been calling my cell phone. Hello people, you are using up my minutes!!! Two weeks into the month, I am already over my minutes. So much for saving 50 bucks a month with the bundle.
Unfortunately, Hubby has been out of town, so between the two of us, we have been trying to figure this out via phone. Isn't that ironic? OK, OK, I admit it. He has been the one calling the cable company because I am about as non-confrontational as it is warm and sunny here.
At one point in the day I was so frustrated with our situation that I twittered about it. Here is my exact twitter:
Our cable company F%^&ing sucks. Their customer service can kiss my ass.
It was just a way to express my anger. I could swear at no one and hundreds of people all at the same time. This sort of confrontation is right up my alley.
But someone was listening. Or, reading. Because here is what popped up on my screen next:
@gibby33 if you do have comcast, we're here to help. if you don't... we might still be able to point you in the right direction :)
This tweet came from ComcastBonnie. WHAT????? COMCAST TWITTERS?????
Feeling a little sheepish about my outburst, I twitted back:
@ComcastBonnie For real? Sorry for swearing! Yes, I do have comcast and we tried bundling but our home # has been messed up for 2 wks.
And the conversation continued from there. She offered to look up my account, but needed our home number. Of course I checked her profile and it seems that she really is a Comcast employee, as her Twitter account is linked directly to their site. That is her job, to watch Twitter and message people who need help.
I was floored. Comcast twitters!! In the end, I did not direct message her my number, only because I am possibly the most paranoid person in the world, absolutely convinced that everyone out there is intent on stealing my identity.
However, if we do not get this debacle fixed soon, I just might log back onto Twitter and send a tweet to my new friend @ComcastBonnie.
People, it really is 2009. Customer service new millenium-style. (I still don't like our cable company, though...)
