I just wanted to give an update on my last post about my experience with cursing on Twitter about our cable company. So, as we last left my digital phone debacle, ComcastBonnie had reached out to my distress tweet and offered to help. I, being the paranoid person that I am, said thanks, but no thanks.
Days went by, and the customer service people we managed to reach via phone couldn't help at all. They insisted our phone should be up and running. Alas, it wasn't. ComcastBonnie was stuck in my head. I couldn't get her out. I suggested her to Hubby. Desperate (and without me knowing), he tweeted ComcastBonnie. Now, Hubby doesn't tweet. So, I wasn't happy with his Twitter etiquette as he reached out to her (not that my etiquette is all that great, either, but I'm just saying). Amazingly, she tweeted back and I wrestled the laptop out of Hubby's arms and took over the twittersation. In a matter of an hour, ComcastBonnie figured out our problem...our old company was refusing to release our original phone number and give it to Comcast for us to continue using. Hello?? None of the 20 or so customer service reps bothered to even hint at that.
To make a long (and boring) story short, ComcastBonnie set the correct paperwork in motion and set up to have a tech at our house on Tuesday to make sure the problem is fixed. Just like that.
My fingers are crossed that this will actually work, but so far, my new Twitter follow has been our best hope.
To keep myself sane, I just keep muttering under my breath: 50 bucks a month, 50 bucks a month, 50 bucks a month. Except for this month, of course.
This FINANCIAL WHOA will be continued...
